Frequently asked questions
Shopping with us should be easy
Products for professionals and enthusiasts
We are pleased to have been able to supply both enthusiasts and professionals with technology products and components for 20 years, and our goal is that you as a customer will always be satisfied with your purchase from us.
As our product range is mainly aimed at people and organisations with a high level of technical knowledge, it is not at all unusual for us to receive questions before purchase from those who do not possess the same knowledge, which is why we have compiled a list of the questions that relate to products but also to the more purchase-related ones (Click here to go directly to the FAQ below).
We deliver customised kits for your education
Did you know that many schools, colleges and universities order customised component kits for their courses. We deliver directly to students or if you prefer we can deliver directly to the school. Please contact us at info@electrokit.se for help designing the perfect component kit for your students and the arrangements that best suits you and your school.
Electrokit. Under our own name, we develop modules, kits, finished products, components and component kits that we think are missing on the market. If there is something missing, feel free to write to us at info@electrokit.se with your proposals.
Shopping in our warehouse store
Should you be in the neighbourhood, you are welcome to shop over the counter in our warehouse store with more than 12,000 items in stock. You will find us at Västkustvägen 7 in Malmö. We are open weekdays between 10 am and 5 pm.
Yes, create an order in our webshop and select the delivery option ‘Pick up at Electrokit’ and we will notify you when it is ready for collection (normally within an hour).
Our warehouse store is located at Västkustvägen 7 in Malmö. Opening hours: 10-17 on weekdays. The warehouse store is staffed by our skilled warehouse employees.
Questions before purchase
We can suggest components or suitable modules from our product range (over 12,000 items) and deliver them, but our ability to provide guidance on a building project or advice on repairs is unfortunately very limited. Instead, we refer you to online searches and YouTube.
Here are some enthusiast forums that are also our own favourites:
Arduino is a worldwide forum of students and professionals, musicians and artists, scientists and hobbyists. Thanks to its structure and code language, Arduino has become an easy choice for beginners and advanced designers alike. The board has thousands of ideas for use in everything from the technically simple experiments to advanced measurement technology. In our range you will find Arduino products and we also have the certified knowledge about Arduino.
Want to get started? Read Getting started with Arduino on the Arduino website.
Raspberry Pi Raspberry Pi is a whole computer that fits in the palm of your hand! It is loved and appreciated by many for its versatility, handy size, power and reliability - even in space!
We're a little proud to say that Electrokit is Sweden's Approved Reseller for RaspberryPi.
Fun anecdote: To make it easy for our customers to find the right product among our 12 000 items, we have built a search station in the warehouse store (Västkustvägen 7, Malmö) with a RaspberryPi.
If you want to see how RaspberryPi can fit your project, start by reading Getting started with your Raspberry Pi.
Once you have entered all the information and placed the order, select the ‘Invoice’ option and enter the person/organisation number in the box next to it. For companies, the usual credit check is carried out. For private individuals, it is required that you are registered in Sweden and have no record of non-payment. Of course, you must also be able to pay the invoice on time and have no overdue invoices from previous purchases.
We send e-invoices to central and local government and affiliated companies, and for your security, as an invoice customer, we follow up orders where we suspect irregularities before the goods are sent.
For all unpaid invoices, a reminder fee of SEK 60 and interest of 2.5% per month from the due date will be charged.
It is possible to order from abroad for delivery to an address within the EU + Norway. If you order to e.g. Finland, you will pay Finnish VAT. For deliveries to consumers in Norway, Norwegian VAT is calculated according to the VOEC rules (VAT on E-Commerce) in Norway. Deliveries to traders in Norway and the EU are free of VAT.
When ordering manually by phone, e-mail or letter, actual shipping costs will be added, but at least the shipping applied to web orders. To avoid legal consequences for us and you as a customer, we have chosen to always declare goods at the actual value. For the same reason, we do not declare goods as ‘gifts’. Read more on the Swedish customs website on the rules that apply when you buy from abroad.
It depends on the payment method. In the case of an order to be paid by invoice, we can add items if the order has not already been packed. Contact us as soon as possible on 040 - 29 87 60 weekdays between 10 and 16 and/or email us at info@electrokit.se
When paying by card, Swish and bank payment, the order is closed after the transaction is completed. Adding goods afterwards will result in a change in the order amount, which is unfortunately not possible on an already paid order.
Our ambition is to respond quickly at all times. We read all emails continuously and some we can answer immediately while others may need some research before they can be answered.
Our email system is equipped with two levels of spam filters and sometimes emails get caught in one of these filters. If our response takes an unusually long time, please call us on weekdays between 10 am and 4 pm on 040 - 29 87 60.
Questions after purchase
If you have received a tracking number, you can track it via the respective carrier's website:
Packages that are not collected are returned to us for a fee that is invoiced to the customer. If for some reason you are unable to collect the parcel, please contact us at info@electrokit.se or by phone 040 - 29 87 60 weekdays between 10 am and 4 pm, and we will do what we can to ensure that you receive your delivery on your terms.
If we don't hear from you and the parcel is returned, we will contact you to see if there is anything we can do better.
If you want to return an item or an entire order, please contact us at info@electrokit.se before the return period has expired. Please provide your order number and specify your request.
Money back guarantee
- Applies to companies, organisations and individuals.
- Notify us within 30 days by email.
- You are allowed to return part of the order.
- Any returned goods must be unused and in their original and undamaged packaging.
- The RMA number you receive after emailing us must be included in the return shipment.
- The amount for returned goods is normally refunded within 7-14 days.
- The buyer pays all shipping costs.
Right of cancellation
- Applies only to private individuals.
- Notify us within 14 days by email.
- You will be required to return the entire order for a full refund including shipping costs for delivery.
- The goods must be unused and in their original and undamaged packaging.
- The RMA number you receive after emailing us must be included in the return shipment.
- Refunds are normally made within 7-14 days.
- The buyer pays the return shipping costs.
For items that have been specially ordered or processed (e.g. cable by the metre) or for ESD protection products/components with opened packaging, open purchase or right of cancellation does not apply.
Our ambition is to respond quickly at all times. We read all emails continuously and some we can answer immediately while others may need some research before they can be answered.
Our mail system is equipped with two levels of spam filters and it sometimes happens that mail gets stuck in one of these filters. If our response takes an unusually long time, please call us on weekdays between 10 am and 4 pm on 040 - 29 87 60.